Our Repair Process - 7 Steps to Perfect Repair

We understand in today’s society your iPhone / iPod / iPad is your life, whether it is for personal or business use, and like a member of your family. Let us help you and your device and return it to back to its rightful working order 

You discover the damage 

You reach for your iPhone to make a call reminding your partner to pick up the children from school and find the screen won’t respond. There are two minutes before that all important meeting and your iPad won’t turn on, or maybe you dropped your iPod whilst walking and of course the impact causes malfunction.

Regardless of the issues plaguing your device, we have the in-house expertise to repair it fast. Or, we can simply evaluate it and advise you of what repairs are needed.

Step 1: Order is Placed 
Visit our secure website and choose the repair service that best meets your needs. Not sure what the issue is? Select our free fault diagnosis service and we’ll let you know what your device needs. If you’d rather talk to a live person, give us a call anytime 24/7 and we will assist you with your order. A repair order must be placed BEFORE you send your device to us. 

Step 2: Device Received 
When preparing your device for shipping it is critical that you include a note of your name and order reference number or alternatively a printed copy of your order. This ensures that we correctly and efficiently match your device to our records. After your device is removed from its packaging, we test it out, make a note of any apparent issues and update your order status to Device Received. For your peace of mind an e-mail will be sent confirming.

Step 3: Fault Diagnosis 
After receipt of our iPhone / iPad or iPod, your device will be assessed by one of our expert technicians. Please be aware our technicians will check everything on your device to ensure the best possible result. We like to be thorough with our assessments so this may take time to complete. When all results have been collected we will contact you to advise.

Step 4: Repairs - Approved or Declined 
You’re in control. If your device is sent in for a diagnosis, or you have prepaid for a repair and we find another issue, we will not proceed with any repairs until we receive your authorisation to do so. If you decline repairs your device will be carefully reassembled, forwarded to our shipping department and returned to you. For any repairs which are prepaid you will receive a refund via your payment method minus the return delivery fee.

Step 5: Device Repaired 
A qualified, trained technician who has prior experience will conduct the necessary repairs on your device. Repairs are prioritised by the date the repairs are approved, and then by date received. So, the sooner you place your order, the sooner we can give you a little piece of your life back.

Step 6: Device Tested 

After your device has been repaired it is placed in our Quality Control phase-everything that can be checked on your device, will be checked. If for some reason your device fails testing, it will be sent back to the technician for reevaluation. No one puts as much emphasis on testing at this stage of the process as we do, because we expect your repaired device to be returned to you in perfect working order. 


Step 7: Device Shipped 
Once your device has passed our pre-shipment tests it is carefully packaged and returned via Royal Mail Special Delivery. This meaning your device is fully insured for your security and peace of mind. You will receive an e-mail confirming along with your tracking number, this enables you to track your device until it reaches you. All devices must be signed for.

That’s it! The process, with all its phases, happens efficiently and timely with our goal being to repair your device back to new. Let us return your device to perfect working order, as we understand your iPhone/iPad or iPod is your life. Place your order or contact us today!

We have the repair/evaluation process perfected! Our legitimate, hard-working and honest team knows that your device is a part of your day-to-day life and will be diligent in returning it to you in perfect, working condition.

Should we receive your product and find unrevealed issues, or it takes time to receive repair approval, or perhaps we’re busier than usual, the process may take longer to complete. No worries, as you’ll have complete access to your order and repair progress.