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Top Frequently Asked Questions
To help answer any queries or questions you may have about our online store and the service we offer, we have compiled a comprehensive list of our customers' most frequently asked questions (FAQ). We hope you will find the answer you require below. However, if you still can't find what you're looking for, our customer services team are on hand to help you - please contact us.
If you cannot fix my iPhone, iPod or iPad is there a charge?
We will only charge for return postage via Royal Mail Special Delivery at a rate of £8.00.
If you have already paid for a repair this amount will be deducted from your refund due.
With more and more people buying iPhone's, iPod's and iPad's and being charged over the odds for after care services, we thought that it was a good time to offer you a professional and cost effective service.
Our focus is providing customers with guaranteed results with a super fast turnaround. All repairs are covered by a 90 day warranty from date of repair.
Many of our satisfied customers have been kind enough to leave feedback
Back to topHow long does it take to fix my iPhone, iPod or iPad?
95% of our repairs are completed within 24 hours, but sometimes due to circumstances out of our control we may take a little longer, if there is a delay we will let you know.
Back to topWill I lose the songs and videos on my device when you repair it?
We try our best to protect your songs, videos and data however we cannot guarantee that your device data will remain intact. We recommend that you backup your data before sending it in
Back to topShould I send in my accessories with my order?
No these are not required, please only send the device. If you want to send it in the box without the accessories that will also be accepted.
Back to topHow can I pay for my order?
For your convenience we accept Credit / Debit Cards, Cash, Cheques and BACS payments. No matter which way you decide to go, it is always simple and under strict secure transactions protocols!
When you make your purchase, the price you see on screen is the price you pay. It's that simple!
Back to topHow should I post my iPhone, iPod or iPad to you?
We strongly recommend that you use "Royal Mail Special Delivery / Royal Mail Recorded Delivery" service as it will allow you to track your iPhone, iPod or iPad and insures it in case its lost in the post.
Back to topHow will you return my repaired device to me?
Your order will be retuned to you via Royal Mail Special Delivery. All items are fully insured and traceable.
Back to topCan I drop off my iPhone's, iPod's and iPad's to the service centre in person?
Yes you can drop your device in to our repair centre and arrange a time to collect it.
Back to topWhere do i need to send my device to?
Once you have placed your order please send the device to:
iPhone Repairs
Unit C & D Bristol Court
Betts Avenue
Martlesham Heath Business Park
Suffolk
IP5 3RY Back to topDo you guarantee your repairs?
All our repairs are guaranteed for 90 days. If a repair becomes defective for some reason we will happily fix it free of charge.
Please note if there is customer damage fault or the device has been opened since repair this invalidates your guarantee. We cannot also cover any further repairs that need to be carried out that were not originally ordered.
Back to topDo you offer a telephone support service for iPhone's, iPod's and iPad's?
Whilst we do not currently offer a remote support service our friendly team will be more that happy to assist you should you have an issue with your device.
Back to topWill you perform repairs on iPhone's, iPod's and iPad's still in warranty?
Yes we do, however if your iPhone, iPod or iPad has a fault that is repairable under warranty we would advise you to contact your retailer in the first instance. If they are unable to help we will happily perform a repair.
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